SPABERRY - SERVICE FAQ'S



No Power
No Power
  • If Nothing Turns on when touching the SpaBerry upper Control you either have a GFCI which has tripped or there is no power to the spa.
  • If your SpaBerry is connected on a 110V cord it has a GFCI on the end of the cord - push the reset button to restart the SpaBerry.
  • If your SpaBerry is connected on a 110V cord make certain that the plug is fully installed in the receptacle and that it is the only 110V product installed on the receptacle.
  • If your SpaBerry is connected 240v, then go to your breaker box and check to see if your SpaBerry breaker has tripped and reset it to the on position.
Your SpaBerry Turns on by Itself
Turns on by Itself
  • If your SpaBerry turns on without you touching the topside control, the SpaBerry is in one of its filtration cycles or there has been a call for heat and the spa has turned itself on.
  • Smart winter mode may also have activated.
  • This is normal and no action is required.
  • You can change your filter cycles by pushing the program button on your control.
Your SpaBerry Turns off during use by Itself
Turns off by Itself
  • If your SpaBerry turns off by itself it means that either the automatic pump cycle has come to an end, which is the most common reason, or the pump has overheated due to extensive use and is shutting itself down to cool off.
  • This is normal and no action is required.


Spa Light doesn’t come on
Spa Light
  • If your SpaBerry light doesn't come on, it is most likely burned out and needs to be replaced. The next time you drain your SpaBerry use the light tool that comes with your SpaBerry and follow the directions in your owners manual.
  • If the light problem persists after installing a new one a fuse may be bad and need to be replaced. Fill out the e-service form and we will contact you
3 Flashing lights appear on the control
Flashing Lights
  • If 3 flashing lights appear on the top side control this indicates a possible sensor or flow problem.
  • Check to make certain that your water level is well above the filter basket.
  • Make sure that your filter is clean and if is over a year old, replace it (you can buy them on line and www.thespaberry.com)
  • Make sure that the pumps are running if you have set the temperature to heat, if not there may be an airlock in the system.
  • You may also turn off the power and reset the system.
  • If none of these solutions solve the problem, fill out the e-service form on the contact page of our website and we will contact you
My Jets are Pulsating
Pulsating Jets
  • If your SpaBerry jets are pulsating your water level is too low and you need to top your water level off, or the filter is dirty and restricting water flow.




No Jet Action or Poor Jet Action
Jet Action
  • If your SpaBerry jets aren’t working or working poorly then check if they are turned on by turning the out diameter of the jet in a clockwise direction.
  • You should also check to see if your filter is dirty and clean it to improve your water flow.
  • Upon start-up you could have an airlock in the plumbing and should follow the instructions in your owners manual.
Spa Doesn’t Heat
No / Low Heat
  • If your spa is not heating, first make sure there is no error message on the screen, or 3 flashing dots between the number digits. If there is, refer to the question: “3 flashing lights appear on the upper control panel” – if not:
  • Verify the set temperature is above the actual temperature by pressing the “up” button.
  • Verify the heat icon is lit and solid above the display. If the heat icon is flashing, heat has been requested but will not engage until the pump has returned to low speed. You can manually turn your pump to low speed by pressing jets 1.
  • If the heat icon is not lit, use a digital thermometer to verify the actual water temp is within 2 degrees of what the display shows. If it is not, fill out the e-service form on the contact page of our website and we will contact you.
Water is too Hot
Water is Too Hot
  • Never enter your SpaBerry if the water is too hot.
  • Verify the reading on the display is accurate using a digital thermometer. Make sure the set temperature is 104 or lower and the heat icon is not lit.
  • Verify the filter cycles are not set to run too long. 60 minutes twice a day is usually adequate. Lower the filter cycle duration and add cool water.
  • If the heat icon is lit, but the set temperature is below the actual temperature, turn off the SpaBerry at the breaker and fill out the e-service form on the contact page of our website and we will contact you.
  • If the temperature does not match the thermometer within 2 degree fill out the e-service form on the contact page of our website and we will contact you.
Display shows either 32 or 132
Display shows either 32 or 132
  • Verify the temperature sensor is connected properly, then reset the power to the spa.
  • If the problem persists, turn off the SpaBerry at the breaker and fill out the e-service form on the contact page of our website and we will contact you.


Temperature is Erratic
Temperature is Erratic
  • If the temperature on screen is erratic it is normally because the water level is too low. Fill the SpaBerry to the appropriate level and verify there is no air trapped in the jet pump. You should see a steady stream of water from the jets when the pump is activated.
  • If the problem persists, turn off the SpaBerry at the breaker and fill out the e-service form on the contact page of our website and we will contact you.
Who do I contact for Warranty
Warranty
How do I bleed the air out of the pump ?
Bleed Air from Pump
  • You can purge the plumbing of air by activating the jet pumps in a specific rhythm.
  • Push the jets button once to activate low speed, again to activate high speed, and then once more to turn the pump off. This should be done within 2 seconds. Wait 2 seconds, then repeat as needed.
  • If you are unable to purge the air, you can access the pump unions in the equipment area. Loosen the higher union to allow air to bleed out. Tighten it then try the above again until the pump is primed.
Where is my serial number located ?
Serial Number
  • The serial number is located in your SpaBerry equipment compartment below the control box.






Who do I contact for Cover Warranty ?
Spa Cover Warranty
  • Your cover is manufactured by Sunstar Covers and is a separate warranty from your SpaBerry warranty.
  • Use the contact card that came with your SpaBerry cover to register your cover warranty.




How do I take out my Jets ?
Removing Jets
  • To remove the jet face, grab the jet face firmly.
  • Turn it counter clockwise with medium force until it stops.
  • Once it stops turning, use additional force to continue turning the jet face counter clockwise until it “clicks”.
  • You can then lift the jet face straight out of the jet body.


How do I clean my filter ?
Clean Filter
  • Your filter should be cleaned as needed using a garden hose.
  • Remove it from the spaberry and use a sweeping motion from top to bottom to rinse out debris.
  • Turn the filter upside down and repeat this rinsing motion.
  • About every 6-8 weeks or as needed you should use a “filter cleaner” product to soak your filter in.
  • Rinse the filter first, then follow the instructions on the “filter cleaner” product (be sure to use a cleaner compatible with your SpaBerry sanitizer).
  • Make sure you allow the filter to dry completely after the cleaning process. Rinse it once more before putting it back into your SpaBerry.
How Often should I clean my Filter ?
Cleaning Filter - How Often
  • For the first few weeks of ownership, check your filters weekly.
  • If the debris is heavy, continue to rinse the filter weekly/biweekly.
  • If the filter has light debris, you can rinse them monthly, alternating between a hose rinse and a “filter clean” soak.
  • SpaBerry use will vary from person to person, so be sure to clean your filters “as needed” since they will directly affect SpaBerry operation such as jet activity, heater operation, and the overall cleanliness of the water.